Soft Skills

Understanding Soft Skills

• Soft skills: why are they a game changer?
• Bridging the gap between Soft and Hard skills

Effective Communication

• Verbal communication: Clarity and articulation
• Verbal communication: Active listening techniques
• Non-verbal communication: Body language
• Non-verbal communication: Facial expressions
• Communication Strategies for Resolving Conflicts
• Providing Constructive Feedback
• Receiving Feedback
• Consulting mindset: communicating with impact

Time Management

• Prioritization of tasks: making the most of your time and resources
• Delegating tasks: assigning tasks with confidence

Problem Solving

• Root Cause Analysis: analyzing situations and what the real problem is
• Analyzing strengths, weaknesses, opportunities, and threats
• Informed decisions, better outcomes

Conflict Management

• Having fruitful hard conversations
• Negotiation: Win-Win strategies
• Finding common ground and building bridges
• Building resilience
• Recognize, understand, and manage feelings
• Empathy and the importance of active listening
• Conflict resolution strategies

Sales Speech and Persuasion

• Understanding the customer
• Features vs. benefits: selling the real value
• Persuasion techniques
• Building rapport and making relationships last
• Handling objections

Bonus: SA/SE Specific Skills

• What specific skills should a Solution Architect develop
• What specific skills should a Solution Engineer develop
• Technical Communication
• Stakeholder Management

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